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- Temario
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Objetivos
Salidas Profesionales
Temario
UNIT 1. DEFINING DIGITAL MARKETING: KEY CONCEPTS
- Introduction
- Digital Marketing Concept
- Functions and objectives of digital marketing
- Advantages of Digital Marketing
- The Internet's Role in Digital Marketing: Key Characteristics
UNIT 2. APPROACH TO E-COMMERCE
- E-Commerce as an Instrument to Create Value
- E-Marketing and E-Commerce
- E-Commerce: Origins and Background
- The Internet and Its Advantages in Marketing Strategy
- E-Commerce in Data: Reports
- Supplementary Activities: Approach to E-Commerce
UNIT 3. PLANNING FOR INCOME GENERATION: ONLINE BUSINESS MODELS
- Online Business Models: Contextualization
- E-Business Models Based on The Relationship of Transaction Parties
- Types of Online Business According to Hoffman, Novak, and Chatterjee
- Internet-Based Business Models According to Michael Rappa
- Business Models Based on Inter-organizational Networks
- Other Business Models
- Supplementary Activities: Planning to Generate Income
UNIT 4. PURCHASE PROCESS IN ELECTRONIC COMMERCE, PHASES, VALUE CHAIN AND BENEFITS
- Stages of the Purchasing Process
- Shopping Cart: Optimization of the Purchasing Process
- Value Chain in E-Commerce: Improvements
- The Benefits of the Internet and E-Commerce: Perspectives from Consumers and Companies
- Supplementary Activities: Understanding the E-Commerce Purchasing Process
UNIT 5. ONLINE PRODUCT EXCHANGE
- Immediacy in Product Exchange: How products and services are exchanged through the Internet
- Factors Influencing Online Transactions: Key elements to facilitate product exchanges
- Business Pricing Strategies for Online Sales
- Customer Service in Online Transactions
- Supplementary Activities: Online Product Exchange
UNIT 6. COMMUNICATION IN ECOMMERCE
- Internet as a communication channel
- Communication tools
- Online Sales
- Advertising planning process
- Online campaigns
UNIT 7. CUSTOMER LOYALTY IN ECOMMERCE
- Introduction: Capture the customer or build customer loyalty?
- Keys to Customer Loyalty
- Loyalty in electronic commerce: advantages
- Client Portfolio Management
- Implementing Loyalty Strategies: The IDIC Model
- Loyalty strategies: Cross Selling, Up Selling and Diversification to other sectors
- Level of customer loyalty
- Supplementary Activities: Customer Loyalty in eCommerce
UNIT 8. PAYMENT METHODS IN ECOMMERCE
- Payment methods in electronic transactions
- Classification of payment methods: traditional and purely online
- The payment method par excellence: Bank cards
- Cash on delivery: Advantages and disadvantages
- Direct bank transfer
- Purely online payment methods: paypal, payment by mobile phone, virtual cards, virtual currencies and mobipay
- Security in online payments: Secure Sockets Layer, Secure Electronic Transaction, 3D-Secure, Digital Certificates-Electronic signature
- Online Consumer Fraud
- Supplementary Activities: Payment Methods in eCommerce
Metodología
EDUCA LXP se basa en 6 pilares
Titulación
INESEM Business School se ocupa también de la gestión de la Apostilla de la Haya, previa demanda del estudiante. Este sello garantiza la autenticidad de la firma del título en los 113 países suscritos al Convenio de la Haya sin necesidad de otra autenticación. El coste de esta gestión es de 65 euros. Si deseas más información contacta con nosotros en el 958 050 205 y resolveremos todas tus dudas.
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Course on Conceptualization of Digital Marketing